In order to assist customers ensure successful implementation of LT Auditor+, Blue Lance will provide staff on-site at customer location in three phases to conduct training, provide hands-on installation and configuration assistance followed by a review and analysis for Security and LAN Administrators.

Training
This consists of User and Systems Administration training along with training materials for all students.

Installation and Configuration Assistance
After Training, the customer will be responsible for developing and defining security policies and information needs in order to implement LT Auditor+. The "Implementation Plan" will be reviewed by Blue Lance, after which installation and configuration will be scheduled. The "Implementation Plan" process and document should normally be completed in approximately 3 to 4 weeks. During this period, Blue Lance will assist customer personnel in installing, configuring and implementing LT Auditor+ based on the Implementation Plan.

On-site Review and Analysis
After implementation, the customer will continue to work with and deploy LT Auditor+ across the Enterprise and run regularly scheduled audit reports per the Implementation Plan. Blue Lance will conduct an on-site review and analysis of the LT Auditor+ implementation. Blue Lance will assist the customer in making necessary changes and fine tune the processes and reports produced by LT Auditor+ in order to best meet the needs of the customer.

Remote Locations
Blue Lance will provide technical assistance as needed (by telephone) to each location for the installation and configuration of LT Auditor+.

Telephone Technical Support
In addition, Blue Lance will provide Telephone Technical Support (800#) on a priority basis to assist the customer in any matter related to the operation and use of LT Auditor+. Telephone Support is available Monday - Friday, 8:30 am through 5:30 pm CST.

Quarterly Review and Analysis
Should the customer desire it, Blue Lance will be willing to conduct an on-going quarterly review and analysis on a chargeable basis.

Ad-Hoc Consulting
Additional consulting is available by contacting the Blue Lance sales department at 1-800-856-BLUE (2583).